Terms of Service / Policy
Please read the following Terms of Service carefully before you agree to dog waste removal services from Poopy Poochy – Pet Waste Removal, LLC.
Each Poopy Poochy – Pet Waste Removal, LLC client agrees to the following upon signing up for and/or purchasing any of our services:
Poopy Poochy – Pet Waste Removal, LLC and its employees agree to provide any purchased service in a professional, reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client holds harmless and expressly waives all claims against Poopy Poochy – Pet Waste Removal, LLC or its employees, unless arising from gross negligence on the part of Poopy Poochy – Pet Waste Removal, LLC staff or management.
We only pick up pet waste we can see to the best of our ability. Yards with tall grass, weeds that are overgrown or not properly landscaped/maintained along with leaves that have not been removed will negatively impact the result of your cleanup(s). Clients will be expected to maintain the length of their grass, trees, bushes, shrubs, and any/all plant growth on the property, and have leaves and other debris removed from the yard.
1. Staff Safety
Please realize dogs are territorial and protective by nature. If a Client has the slightest inkling their dog is anything but happy to see a stranger enter their yard, that dog MUST be kept inside during your service visit on your scheduled service day. Poopy Poochy always texts their clients when we are on the way. We will not enter a yard with a pet that shows the slightest bit of agitation, aggression or overly excitable barking.
2. Weather Policy
Poopy Poochy is committed to providing service in adverse weather conditions, such as rain and cold, whenever it is deemed safe to do so. However, we are unable to operate during severe thunderstorms, high winds, extreme temperatures, flooding, or heavy snow accumulation. Please be advised that Poopy Poochy will charge for missed weeks due to weather-related constraints.
3. Payments
We invoice at the end of each month (25th) for recurring services. We will send an invoice through email or text and you can pay for it at that time. For one-time services, an invoice will be sent at the end of that business day or cash/personal check after the cleaning. We accept all major credit cards as forms of payment.
4. Service Times
We’re unable to provide time-specific visits due to many variables. We guarantee your service will be completed on your service day. Scooping/service hours are from sunup to sundown. We work rain or shine and in most weather conditions.
5. Service Days
From time-to-time, for any reason, we may need to reschedule or change your service day(s) at our discretion. Prior notice will be given. Service Days are dictated by your address and established routes.
6. Holidays
We will not be servicing on the following holidays: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, Christmas week.
7. Cancellations, Pauses, and Restarts
If at any time you decide to cancel your service for any reason, your account and all info associated with it will be deleted. If you then wish to resume services at a later date, you will be required to complete the signup process again and will be liable for payment at the current rate. If you need to pause or suspend service for any reason, we can do so for a period of up to 30 days. After the 30-day period, your account will be considered inactive.
8. Refunds
We do not offer refunds for payment of services unless the reason is an error on our part. If you decide to cancel your service upon renewal of your billing cycle, we will continue to render services until exhausted for the duration of the current billing cycle.
9. Satisfaction Guarantee
If for any reason, you are not completely satisfied with any service you receive, we will do our absolute best to revisit the same day. Revisit requests must be made within 24 hours after completion of the last service, after which all work is final.
10. Late Payments
We will send you an invoice via email/text message at the end of the month (25th of every month). If we do not hear from you or receive payment by the 1st, we will send out another reminder. After 5 days from your last service day without payment, we will remove all outstanding visits and a $5 late payment fee will be added weekly to your total bill until payment is received.
Referral Program
Refer a friend and receive your next service FREE! The person you are referring MUST list your first and last name when filling out our quote form as the referral and be a new customer to Poopy Poochy. You must be an active recurring customer receiving weekly, bi-weekly or once a month services.
*Our policy is subject to change at any time. It is our client’s responsibility to stay up-to-date with our current policy.